Questions, answered.

About every six weeks works for most cats, and a little more often for long-haired or heavy-shedding ones. Staying on a regular schedule is the easiest way to keep matting, skin trouble, and overgrown nails from ever becoming a problem. It's gentler on your cat than letting it all build up and sorting it out at once.

Yes, and these are often the cats we're best with. A cat that's been turned away somewhere else usually just needs someone who works with cats all day and won't rush them. We can normally tell in the first few minutes whether your cat can be handled safely, and most can.

Our Comfort Groom is made for exactly these cats, the matted, the anxious, the ones who are simply done with the whole idea. We take it slow, and we do it right in front of your home, so even the hardest cases get through it.

Not much, and that's the idea. We'll text you about 15 minutes before we arrive, so all you need to do is have your cat in a carrier, ready to go. When we get there, you're welcome to carry your cat out to the van yourself if you like.

No. Very few cats actually need to be sedated for a groom, and the way we handle each one is meant to keep it from ever coming to that. If we did think your cat would be more comfortable with a mild sedative, we'd send you to your vet to arrange it ahead of time.

It's going ungroomed that tends to hurt. Cats who don't get groomed are prone to heavy matting, skin problems, and painful ingrown nails, and that adds up over time. A regular groom heads all of that off, and because we have hands on your cat every visit, we often catch small things early while they're still easy to deal with.

Most do, usually better than their owners expect. A lot of cats actually settle once they get used to it. We ease each one into the bath slowly instead of forcing it, and we hear all the time that they come home calm and happy.

Usually about an hour to an hour and a half for one cat. It can run a little longer if your cat is badly matted or there's more than one to do. We keep things moving, not because we're rushing, but because cats are happiest back home in their own routine.

Most grooms are priced by your cat's size and coat, and you'll see the price when you book. Heavily matted, especially anxious, or senior cats take more time and are quoted on the day, so the price always matches the work.

For most of our area there's no travel fee. If you're within about 30 minutes of our home base near Hickory, travel is included. A little farther out it's a $30 fee, and for South Carolina and the Winston-Salem area it's $50. You'll always see any travel fee when you book, so there are no surprises.

Booking is online through our scheduling system, anytime. Pick a date that works and we'll bring the whole salon to your door. We accept cash, Zelle, check, Apple Pay, Venmo, and credit cards.

Life happens, and we understand. Because we come to you, each appointment is set aside just for your cat and planned around our route for the day, so the more notice you can give us, the better.

• More than 48 hours' noticeNo fee
• 24 to 48 hours' notice$25
• Less than 24 hours' notice$50

If an emergency comes up, just reach out as soon as you can and we'll work with you. Thank you for respecting our time so we can give every cat our best.